(Hong Kong, 24 July 2018) M800 Limited, Hong Kong’s leading telecommunication & IT solutions provider, has once again won another award on the world stage, this time for their customer support platform liveConnect. The award received was the highly-esteemed 2018 Unified Communications Product of the Year Award from Technology Marketing Corporation (TMC), a global, integrated media company helping clients build communities in print, in person and online.
Touted to be the most powerful chat and messaging platform, liveConnect is built to expand the recognition and services of a company leading to an increase in business revenue. This revolutionary customer service platform is backed by M800 proprietary globally distributed network infrastructure which provides the highest standard of security and reliability while maintaining customer privacy as its top priority. This exceptional software makes M800 stands out as a groundbreaking communication solution provider.
liveConnect provides ultimate flexibility for both the customer and the agents. The platform supports and connects all existing communication channels together, be it a landline, mobile phone or computer. This allows agents to handle inquiries with full mobility and make themselves accessible in a number of routes.
A standout feature - the calling function, enables customers to contact its customer service center by the convenience of pushing the call button on the web or app. At the same time, customer service representatives can also call back the customers - through the platform, saving telephony costs.
A further exclusive feature of liveConnect is its ability to allow a company to integrate its pre-existing toll-free number into the platform. Many enterprises have used this unique capability of liveConnect to enhance its traditional customer services and add on-net communication functions such as voice and instant messages into its offerings for a seamless customer support experience.
liveConnect brings all forms of communication together for businesses by having all of it be done on one single platform. While before, communication is scattered through various apps and means, liveConnect changes this by providing a unified communication platform. This helps businesses to access their communication data even after movements from their agents while maintaining the privacy of customers.
“This award win is a testament to our continuous efforts to creating superb communication solutions. Moving forward, we will build on this award win and strive for further excellence,” says Steven YAP, Co-founder, Chairman, and CEO of M800.
llveConnect has been gaining tremendous traction with companies in all stages of development since its debut in Italy earlier this year, with reliability and security being the top reason these companies choose liveConnect.
“It gives me great pleasure to honor M800 Limited as a 2018 recipient of TMC’s Unified Communications Product of the Year Award for their innovative product, liveConnect,” said Rich Tehrani, CEO, TMC. “Our judges were very impressed with the ingenuity and excellence displayed by M800 Limited in their groundbreaking work on liveConnect.”
The 2018 Unified Communications Product of the Year Award is the second honor awarded to liveConnect in recent months. Prior to this win, liveConnect received a Silver trophy in the 2018 Asia-Pacific Stevie Award in the category of Innovative Use of Technology in Customer Service – Telecommunications Industries.
The Unified Communications Product of the Year Award honors the best, most innovative unified communications products and solutions available over the past twelve months as judged by the editors of TMC’s INTERNET TELEPHONY magazine. This year, award winners included top companies in the telecommunication and IT industries around the world.
Reliable Voice Calling
Unique amongst communication solution providers, provide crystal-clear voice calling for both on-net and off-net users.
Companies that are currently using toll-free can easily integrate their numbers into the platform.
Secure Instant Messaging
Allow two-way live chat communication between users.
Allow agents and customers to send and receive documents and multimedia files.
Users can contact each other via web, mobile app, and landline.
Full Brand Customization
The colors and background of the platform can be fully adjusted to match a company’s brand image. Companies can also add a branded video on their calling screen to enhance company recognition.
M800 is a leading global CPaaS provider which is recognized for offering reliable communication solutions through its globally distributed network infrastructure. Providing the highest security and reliability in the industry, the award-winning company offers carrier-grade communication solutions for enterprise and businesses. These include communication SDKs for Internet of Things (IoT) and apps, an integrated communication platform for customer service (liveConnect), and a white-label communication app for businesses looking to improve their internal and external communication securely. The company has over 500 enterprise clients globally, across different industries including Fortune 500 companies.
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